Within the USA, Items are shipped via USPS Priority (2-3 business days) with tracking and includes $50 insurance. If you would like additional insurance to cover damage or loss to your item during shipping please contact me. We are not responsible for lost/stolen or damages that occur during shipping. This time frame does not include production time so be sure to check each listing for production times. When your order ships you will automatically receive an email with a link to the tracking information. If your item has just been shipped it takes a couple hours for it to read in the online system. Please let us know if you have any additional questions. We are happy to help.
If you live outside of the US, your item will be shipped using USPS First Class. This does not include tracking or insurance. We are not responsible for lost/stolen or damaged items that have occurred in shipping. We are happy to upgrade shipping to a trackable and/or insured method. International items have to clear customs so this can occasionally cause a delay due to hold ups in customs. Each country varies in their process and timeliness. It typically takes about 2 weeks for delivery but it can take up to 4 weeks or more. Please contact me if you have not received your within 2-3 weeks. The package will have a # but there is very minimal track ability so upgrading is always highly recommended. Please let us know if you have any additional questions. We are happy to help.
Many countries also charge duties for importing goods. Duties are taxes and fees charged by your country to receive items from other countries. You are responsible for those fees. These vary by country so we suggest contacting your customs office to find out what the rates and fees are for your package.