We are excited that you are considering choosing a Melinda Rose Design piece for your wedding day! Our goal is to help you choose just the right piece for your special day. So please contact us with any product or styling questions you may have. We are happy to help!
We do not except returns as all items are made to order. We do offer exchanges so please see the exchange policies below. If there is a problem with your item upon arrival please contact us right away (2-3 days) as most issues can easily be resolved and we want to make sure you are taken care of. Custom orders cannot be returned or exchanged though we may be able to make modifications to your item so that it fits your vision better.
We will gladly do an exchange if the item is defective but we must be notified within 2-3 days of receiving the item. We do offer exchanges on a case by case basis as we want you to be happy but we do not offer returns. All items are made to order so please contact us with any styling or product questions before ordering so that we can help you make the right decision the first time. We are happy to help and know that sometimes it can be overwhelming experience with all of the choices available to you. Please make sure to order color samples or email me with questions regarding veil length or fullness before ordering your veil. This will help eliminate any need to exchange if you order the wrong color, length or fullness. We also have some great Blog posts available regarding veil fullness, lengths etc. Visit blog here
Please contact us with any questions you may have about my return/exchange policies. Thank you and we look forward to hearing from you!